Refund policy

Return, Cancellation & Refund Policy

Effective Date: July 10, 2026

At Rafah Couture, we are committed to providing premium-quality fragrances and ensuring a seamless shopping experience. Please read our Return, Cancellation & Refund Policy carefully before placing your order.

Order Cancellation

  • Orders may be cancelled within 1 hour of placement, provided they have not been processed or dispatched.

  • Once an order has been packed, processed, or shipped, it cannot be cancelled.

  • To request a cancellation, please email support@rafahcouture.com with your order number as soon as possible.

Returns

Due to the nature of perfumes and for hygiene and safety reasons, we do not accept returns or exchanges for products that have been opened, used, or tampered with.

A return request may be approved only if all of the following conditions are met:

  • The product is unused and unopened.

  • The original seal, packaging, and accessories are intact.

  • The return request is submitted within 7 days of delivery.

  • Valid proof of purchase or order confirmation is provided.

  • Our customer support team has approved the return before being shipped back.

Returns sent without prior authorisation may be refused.

Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product

  • A defective product

  • An incorrect item

Please notify us within 48 hours of receiving your order by emailing support@rafahcouture.com with:

  • Your order number

  • Clear photographs of the product

  • Photographs of the shipping box and packaging

After verification, we will provide one of the following, at our discretion:

  • A replacement product

  • A full refund

  • Store credit, where applicable

Refund Policy

Approved refunds will be processed to the original payment method used during purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error, such as shipping an incorrect or defective product.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used perfumes

  • Products with broken seals

  • Gift cards

  • Promotional or complimentary items

  • Clearance or sale items, unless they are damaged, defective, or incorrectly supplied

Exchange Policy

We currently do not offer exchanges for change of mind or fragrance preference.

Exchanges are available only if the product received is damaged, defective, or incorrect.

Return Shipping

For approved returns of eligible unopened products:

  • Customers are responsible for return shipping costs unless the return is due to our error.

  • We recommend using a trackable shipping service.

  • Returned products remain the customer's responsibility until safely received by Rafah Couture.

International Orders

International orders are generally not eligible for returns or exchanges unless the product arrives damaged, defective, or incorrect.

Customers are responsible for any customs duties, import taxes, or local charges imposed by their destination country.

Contact Us

If you have any questions regarding cancellations, returns, refunds, or exchanges, please contact us:

Rafah Couture Customer Support
Email: support@rafahcouture.com

Our customer support team aims to respond to all enquiries within 24–48 business hours.

Thank you for choosing Rafah Couture.

Where every fragrance is crafted to create lasting memories.