Shipping policy

Shipping Policy

Effective Date: July 10, 2026

Thank you for shopping with Rafah Couture. We are committed to delivering your order safely, securely, and as quickly as possible.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During promotional periods, holidays, or peak seasons, processing times may be slightly longer.

Shipping Within the UAE

  • Estimated Delivery Time: 1–3 Business Days

  • Shipping charges will be calculated at checkout unless free shipping is available.

  • Free shipping may be offered on qualifying orders or during promotional campaigns.

International Shipping

We ship to selected countries worldwide.

  • Estimated Delivery Time: 5–10 Business Days

  • Delivery times may vary depending on the destination, customs clearance, and local courier services.

  • International shipping charges are calculated during checkout based on the destination and order weight.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link, allowing you to monitor your shipment.

Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Courier service delays

  • Customs inspections or clearance procedures

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions or other unforeseen events

Rafah Couture is not responsible for delays caused by third-party shipping carriers or customs authorities.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed or unsuccessful.

  • Additional shipping charges may apply for re-delivery.

  • Orders already dispatched cannot be redirected or modified in all cases.

Failed Delivery

If a delivery attempt is unsuccessful due to customer unavailability, refusal to accept the package, or an incorrect address, the shipment may be returned to us.

Any additional shipping charges incurred for reshipping the order will be the responsibility of the customer.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other local charges imposed by the destination country are the responsibility of the customer.

These charges are not included in the product price or shipping fee unless otherwise stated.

Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

  • Notify us within 48 hours of delivery.

  • Email support@rafahcouture.com with your order number and clear photographs of the package and product.

If your package is lost during transit, please contact us so we can assist in coordinating with the shipping carrier.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Rafah Couture Customer Support

Email: support@rafahcouture.com

Our customer support team aims to respond to all enquiries within 24–48 business hours.

Thank you for choosing Rafah Couture.

Where every fragrance is crafted to create lasting memories.